ERP/CRM

Silicon Alley Group (SAG) provides hands on ERP services to its clients to support their systems that are the heart of business operations. Silicon Alley Group realizes the full importance of this, and aims to deliver RTE tool implementations, customizations and upgrades with complete post-production support. The focus is on extending the scope of ERP to deliver solutions that integrate with the supply chain, HR and payroll systems, e-procurement, e-commerce and CRM applications. SAG's CRM practice is a logical response to changing dynamics of the marketplace and a systematic attempt to enable enterprises to build lasting, profitable relationships with their customers and maximize the customer's lifetime value to organizations. In today's world, CRM aims to predict customer behavior with real-time insights, besides empowering and providing them with a seamless experience by integrating communication and brand across all customer touch points.